Hearthwell Shipping Policy

Thank you for shopping with Hearthwell. We currently ship within the United States only.

Order processing

Orders are typically processed within 1-2 business days after your order is placed.

Business days are Monday through Friday, excluding major holidays.

Once your order has shipped, you’ll receive a shipping confirmation email with tracking information when available.

Shipping rates

Standard shipping is free on all orders within the United States.

Estimated delivery

After your order has been processed, standard shipping typically takes approximately 3-5 business days in transit.

Most orders should therefore arrive approximately 4-7 business days after the order is placed, although delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside of Hearthwell’s control.

Tracking your order

When tracking information is available, it will be sent to the email address provided during checkout after your order ships.

Please allow some time for tracking information to update after receiving your shipping confirmation.

Shipping address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us as soon as possible at info@hearthwellbaby.com.

We’ll do our best to update the address before the order ships, but we cannot guarantee that changes can be made after an order has entered fulfillment.

Delayed shipments

Occasionally, an order may experience an unexpected processing or carrier delay.

If we determine that we cannot ship your order within the timeframe originally communicated, we’ll contact you with updated information and available options.

Lost, missing, or damaged packages

If your tracking information shows an unusual delay, or if you believe your package has been lost, contact us at info@hearthwellbaby.com with your order number.

If your order arrives damaged, please contact us promptly and include photos of the package and damaged item where possible so we can review the issue.

Returned packages

If a package is returned to Hearthwell because of an incorrect or incomplete shipping address, unsuccessful delivery, or another issue outside our control, we’ll contact you regarding available reshipment options.

Additional shipping charges may apply before an order can be shipped again.

Questions

If you have any questions about shipping or your order, contact us at:

Hearthwell
info@hearthwellbaby.com