Hearthwell Return & Refund Policy

30-day money-back guarantee

We have a 30-day money-back guarantee, which means you have 30 days after receiving your item to request a return and a refund.

Return eligibility

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with any original tags attached, and in its original packaging. You’ll also need your receipt or proof of purchase.

To request a return, contact us at info@hearthwellbaby.com.

Please do not send items back without contacting us first. Returns sent without prior authorization may not be accepted.

Approved returns must be sent to:

Hearthwell
3940 Wyndham Ridge Dr
Stow, Ohio 44224
United States

Return shipping

For returns due to a change of mind, ordering the wrong item, or another reason unrelated to a product defect or fulfillment error, the customer is responsible for return shipping costs.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible. If we determine that the issue is our responsibility, Hearthwell will cover the return shipping cost and provide return instructions.

Exchanges for damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us promptly at info@hearthwellbaby.com with your order details and, where helpful, photos of the issue.

If something is wrong with your item, we will exchange it for a replacement. We’ll review the situation and work to make it right.

Non-returnable items

Certain items cannot be returned, including:

• Gift cards

• Personalized or custom-made products

• Items specifically marked as final sale

For health and hygiene reasons, certain products may also be ineligible for return once opened or used when clearly stated on the applicable product page.

If you’re unsure whether your item is eligible, contact us before sending it back.

Exchanges

The simplest way to exchange an item is to request a return for the item you have. Once the return is accepted, you can place a new order for the replacement item.

Refunds

We’ll notify you after we receive and inspect your return and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow your bank, credit card provider, or payment service additional time to process and post the refund after Hearthwell issues it.

If you have questions about an approved refund, contact us at info@hearthwellbaby.com.

Questions about returns

For any questions about returns or refunds, contact:

Hearthwell
info@hearthwellbaby.com